Frequently Asked Questions

Orders & Shipping

How long does shipping take?

All orders are processed within 1–3 business days. Once shipped, estimated delivery times are:

United States: 7–14 business days
Europe: 10–18 business days
Rest of World: 12–25 business days

How do I track my order?

Once your order ships, you'll receive a tracking number by email within 24–48 hours. Use the link in the email or visit our Track My Order page.

Do you offer free shipping?

Yes — we offer free shipping on orders over 400 kr. Orders below this amount have a small shipping fee calculated at checkout.

Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of purchase. Contact us as soon as possible at support@drivegear.store. After this time, your order may already be processed.

My order hasn't arrived — what should I do?

If your order has not arrived within 30 days of shipping, contact us and we will review your case and provide a solution.

Products

Do your products fit my car?

Most of our products are designed to be compatible with a wide range of vehicles. Check the product page for details or contact us if you're unsure.

Are your products good quality?

We select products based on quality, usability, and customer feedback. If a product does not meet expectations, our return policy has you covered.

Do your products come with a warranty?

If your item arrives damaged or defective, we will offer a replacement or refund in line with our return policy.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on eligible items. See our full Returns & Refunds page for details.

My item arrived damaged — what should I do?

Email us within 7 days of delivery with your order number and a photo. We will arrange a replacement or refund.

How long do refunds take?

Refunds are processed within 3–5 business days after approval.

Contact

How do I contact customer support?

Email us at support@drivegear.store. We respond within 24 hours, Monday to Friday. For fastest response, include your order number in the subject line.

FAQ